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Troubleshooting

Connection Issues​

VPN connects but no internet​

  • Check that AllowedIPs = 0.0.0.0/0 is in your WireGuard config
  • Verify the server is running: curl https://api.creovine.com/health
  • Ensure your license is active: POST /cvault/v1/licenses/validate

"Developer Not Known" on macOS​

  1. Go to System Preferences → Privacy & Security
  2. Click Open Anyway next to the CVault warning
  3. Or: right-click the app → Open → Open

Connection refused (402)​

Your license has expired or reached its usage limit. Contact your admin to upgrade or renew.

Device limit reached​

The default limit is 5 devices per user. Delete unused devices via DELETE /cvault/v1/devices/:id or contact your admin to increase maxDevicesPerUser.

Slow connection​

  • Try a different server region if available
  • Check your local network for bandwidth restrictions
  • Verify the WireGuard server capacity hasn't been exceeded

API Issues​

401 Unauthorized​

  • Ensure X-API-Key header is present (tenant API key)
  • Check that Authorization: Bearer <jwt> is valid and not expired (7-day expiry)

404 Not Found​

  • Verify you're using the correct base URL: https://api.creovine.com/cvault/v1
  • Check the device ID exists and belongs to the authenticated user

Support​